Operational services provider
Please see below for further information on the business management and operations services offering. If you would like to get in touch to discuss your specific business needs, please don’t hesitate to complete the contact form, leaving your contact information and someone will be in touch.
Customer associate services
Price on enquiry
Do you need more hours in the day to allow you to focus on what matters most in your business operations? Hire my services as a Customer Liaison Associate and get those hours back to allow you to focus on running your business while I support your customers queries, concerns, administration and resolution including email filing, record keeping and updating client records.
I have 19 years experience in core customer service delivery, banking & payments, complaint resolution and escalations and end-to-end customer journey delivery, providing an all round customer service support to your loyal clients while supporting you in file management, customer contact history record keeping and strong communication and remediation.
Contact me for a discussion regarding your customer and client needs and how I can support your business administration needs.
Process re-engineering
Price on enquiry
Process re-engineering is looking at a certain process in your business operations and looking at ways that the process can be changed or simplified without a full overhaul but has lasting impact to ensure your operations run slicker, simpler and better for your customers or colleague journey. This could look at adding or removing certain software or programs or looking at a more manual process and improve this by using different tools and functionality. This service can be adapted to your business needs depending on your business type and service offered to your customers or clients.
Contact me for a discussion regarding your process needs to support your business operations.
Advanced business operations services
Price on enquiry and negotiable
Do you need a blend of services that offer operational and analytical services while facing into your clients? My skills and experience have set me up to deliver excellently in an operational analyst service offering. My blend of experience in stakeholder management, cross functional collaboration, negotiation, managing complex work whilst working multiple cases and with competing deadlines allows me to provide an ‘all rounder’ support to your business operations, day-to-day task deliverables and project management using LEAN and AGILE methodologies.
Contact me for an in depth discussion on your business requirements.
Contact
Interested in working together? Fill out some info and I will be in touch shortly. I look forward to discussing how I can support your business operation and improvements.