19 years blended experience within a large UK financial institution in retail and commercial banking and capital markets Investment management space with a solid background in customer service delivery, complaints & escalations, savings, lending and digital banking. My specialism is based in Capital markets as a senior experienced operations analyst overseeing FX, Derivatives and Repo specialisms within complex operations in an operational analyst role, facilitating strategic objectives of enabling clients to trade. I have a strong complement of experience in stakeholder management, work in progress prioritisation for global and domestic Investment Managers working with cross functional teams across the business leading Continuous Improvement focus groups with behavioral experiment leadership experience. Lean Six Sigma trained with elements of Agile in a client onboarding capacity. 

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